RETURN POLICY

What time frame do I have to report a shortage or a claim?
 

Any shortages or claims must be reported within 15 days. All returns must be accompanied by the original invoice. No returns accepted after 30 days. No returns on special orders, custom parts, electrical parts, installed or altered parts. A 20% restocking fee applies to correctly shipped items that are returned within 30 days. Restocking fee will be waived if return is accompanied by a new order with a value of $25 more than the returned order.   NO EXCEPTIONS

 

I ordered the wrong part can I exchange it?
 

Yes, we offer customers a free exchange for a period of 30 days from date of purchase only if parts have not been used. Parts that have been painted, marked, altered in any way or if any piece is missing will not be accepted for exchange. We will exchange parts for parts and all exchanges must be accompanied by an original invoice and tagged with a reason for return.

 

Does North Fraser Fabrication offer a parts warranty?
 

YES! All North Fraser Fabrication products are guaranteed for the period of 1 year, to be free of defects in material and workmanship. This guarantee is void in the event of misuse, neglect, improper installation, modification or misdiagnosis. We will replace or repair any product found to be defective at our digression. All warranty claims subject to our inspection and approval process

 

I couldn't find the information I was looking for?
 

If more information is needed about our return, exchange or warranty process please reach out to us at north.fraser.fab@gmail.com